Donation Tracker

Commonly asked Donation Tracker questions:

I’d like to have a hard copy receipt. How can I get one?

Once you have registered your donation using the “My Donations” tab, you can receive your donation receipt via email by clicking the “Get Receipt” button. You can either print it or save in electronically along with your tax records.

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When I print my receipt, the description of my donations and the estimated value is not on my receipt. How can I get that?

Toward the end of the year, the Donation Tracker will allow you to get a year-end summary of your donations. If you’d like a year-to-date list of your donations, you can print them from the “My Donations” tab. Just print the “My Donations” page by right-clicking on the screen and choosing the “print” option.

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How to use this site?

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How to change your password?

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Will Goodwill sell my email address? What does Goodwill do with my personal information?

Goodwill will never sell your personal information and will only share it if we are legally required to do so. From time to time, our marketing department may contact you to share information about our organization. However, if at any time you wish not to receive these notices, you can opt out of our mailing lists.

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I am having trouble with your Donation Tracker system. Who do I contact for help?

We apologize for your inconvenience. Please contact our Customer Service department at 1-888-353-6400.

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I selected "Get Receipt" but I have not yet received my receipt via email. Can you help?

Use the list below to find your email provider and follow the instructions listed. If that does not work, please give us a call at 1-888-353-6400.
  • AOL 7,8
  • AOL 9
  • EarthLink
  • MSN
  • Yahoo
  • SBC
  • Gmail
  • ComCast
  • Compuserve
  • NetZero
  • EXCITE/iWon/MyWay
  • JUNO
  • Cox
  • Outlook2000
  • Outlook2003
  • Others

AOL 7, 8

Place an email ID in your AOL "Address Book". Here's how:
  1. Go to Keyword Mail Controls
  2. Select the screen name to which email is (e.g. "HomeBiz Tip E-Mag")
  3. Now choose "Customize Mail Controls" For This Screen Name
  4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which Goodwill, Inc. email is sent: suproinfotech.com
  5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
  6. Type: suproinfotech.com
  7. Click "Add". Choose "Ok" displayed at the bottom

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AOL 9.0

Add Goodwill, Inc. email addresses to the buddy list (address book). Using an email:
  1. Open an email from Goodwill.
  2. Click on the Goodwill address. This will open a new window titled Info.
  3. Click on "Add to address book". This will open another new window.
  4. Click "Save".
Manually:
  1. From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".
  2. Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".
  3. Click "Customer Sender List"
  4. Check "Allow only the senders and domains listed below"
  5. Type suproinfotech.com and click "Add"
  6. Click "Save"

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EarthLink

Using TotalAccess Mailbox (Windows):
  1. First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose Mailbox
  2. Click on the "Address" button.
  3. from the File Menu (click File from TotalAccess Menu), choose New Company (Domain)
  4. In the space provided, enter suproinfotech.com and click "Add"
  5. Click "Ok" to add the domain name.
Using Web Mail (Macintosh, or Windows Online):
  1. Click the "Address Book" link in the left menu pane, below your Inbox and other mail folders.
  2. Click the "All Categories" pull-down menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
  3. Click the "Add" button (next to the Companies (Domains) category menu).
  4. In the space provided, enter suproinfotech.com
  5. Click "Allow This Company (Domain)" button to add the domain name
  6. Click "Save" (top right of the screen)

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Hotmail or MSN

  1. Open your Hotmail mailbox.
  2. Click on "Options link", on the main menu tabs
  3. Click on "Junk E-Mail Protection" link
  4. Click on "Safe List".
  5. Type suproinfotech.com in the filed under "Type an address or domain".
  6. Click "Add".
  7. If you see a suproinfotech.com email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

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Yahoo

  1. Open your Yahoo mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add".
  5. In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter @suproinfotech.com. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the suproinfotech.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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SBC Global

  1. Open your SBCGlobal mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add Filter".
  5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter suproinfotech.com. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the suproinfotech.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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Gmail

  1. Click 'Contacts' in the left-hand side of your screen.
  2. Once open, click 'Create Contact'.
  3. Name your contact – Goodwill.
  4. Fill in @suproinfotech.com in the 'Primary Email' field.
  5. Click Save and you're done.

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Comcast

If you have enabled Comcast's spam filtering, it can mistakenly block messages you want to receive, such as e-mails from Goodwill. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed. To turn on the Screened Mail option:
  1. Sign in to Comcast Webmail and select "E-mail Options" from the menu on the left.
  2. Select "Spam Filter" from the "Mail Options" window.
  3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
  4. Select "Yes" to "Enable Spam Filtering."
  5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
  6. Click "Update" to enable spam filtering.
  7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to Comcast at this-is-not-spam@comcast.net Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.

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Compuserve

Add us to your address book to receive our incoming e-mail messages:
  1. Click the "Address Book" button on the Mail page.
  2. Click the "Add Contact" button.
  3. Type @suproinfotech.com into the "Screen Name" field and click "Save."

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NetZero

  1. Click on "Options" (along the second row down, next to Address Book).
  2. Click on "Safe List" (in far right column, the third option down under Filtering).
  3. In the space provided, Add Address to Safe List, enter: noreply@suproinfotech.com
  4. Click the "Save" button (bottom right of screen) to apply these mail options.

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EXCITE/iWon/MyWay

From the Preferences Page
  1. Click on the "Mail Preferences" link while signed into Excite Email. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find "Safe List" link
  2. Click on "Safe List"
  3. Type @suproinfotech.com under "Type a single email address (or domain):" heading. Click "Add".
  4. Click "Save" when you're done.
Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox. From your Bulk Mail Folder If an email message from Goodwill has been delivered to your Bulk Mail folder instead of your inbox, you can add Goodwill emails to your Safe List by doing either of the following:
  1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the suproinfotech.com and click "Save".
  2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the suproinfotech.com to add to your "Safe List and click "Save".

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JUNO

To Configure your Safe Lists:
  1. Click the "Options" button within Email on the Web.
  2. On the "Mail Options" screen, click the "Safe Lists" link.
  3. The "Options: Safe List" screen will appear, displaying your current Safe List.
  4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List":
  5. Click the "Add" button to add the address to the list on the right. 6. When you are finished, click the "Save" button.

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Cox

If you have activated Cox's Spam Blocker, you may have configured this service to "Delete incoming junk e-mail." This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from Goodwill, may be deleted mistakenly in the process. To prevent this, select the "Label Junk E-mail as Spam" option through your account's Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include "spam" in the subject line of the e-mail. If Spam Blocker identifies our Goodwill e-mails as spam, please submit this "false positive" to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.

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Outlook 2000

  1. On the Tools menu, click Rules Wizard.
  2. Click New.
  3. Highlight "When messages arrive" and click Next.
  4. Click on "With specific words in the sender's address".
  5. Click on "specific words" and type in "ging", click OK then click Next.
  6. Click on "move it to a specified folder", click on specified folder, select Inbox, and click Ok.
  7. Skip next section by clicking on Next, then click "turn this rule on" and click Finish.

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Outlook 2003

  1. Start Outlook.
  2. On the "Tools" menu, click "Options".
  3. On the "Preferences" tab, click "Junk E-mail".
  4. On the "Safe Senders" tab, click "Add".
  5. In the "Add address or domain" dialog box, type suproinfotech.com , and then click "OK".
  6. Click "OK" to close the "Junk E-mail Options" dialog box.
  7. Click "OK" to close the "Options" dialog box.

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Others

Other Email Services, Clients or AntiSpam software: If the Goodwill e-mail has been filtered to your "Bulk" or "Junk" folder, try adding example.org to your Address Book or Contact list. If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself. If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from example.org.

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